ITIL Intermediate Service Transition Training
ITIL® Intermediate Service Transition training imparts knowledge and skills required to understand the processes and techniques involved in the service transition phase of service lifecycle. The scenario-based training from the expert will provide insight on how to handle and execute the activities in service transition. The trainees will get to learn how to underpin the decisions taken during the early stages including, service strategy and service operation phases. Applying the right approach, can help the individuals and the organizations to manage the changes in IT service, get aligned with business strategy, and meet the users requirements.
ITIL® Intermediate Service Transition Training & Certification
Description
Curriculum
Description
About Online ITIL Intermediate Service Transition Training & Certification
- Understand the purpose, scope, and objective of the service transition.
- Identify the best practices to be followed and measure their effectiveness to ensure the efficiency of service transition.
- Determine how it integrates with the other phases of the service lifecycle.
- Manage the commitment and communication aspects of service transition among the employees, organizational, and stakeholder.
- Define the technical and application management functions interface with service transition.
Target Audience
The professionals involved in the following service management processes can get best out of this training:
- Change management.
- Configuration management.
- Release management.
- Knowledge management.
- Service evaluation and quality assurance.
- Service validation and testing.
Prerequisites
- While there is no formal prerequisite for this training, however candidates with a strong interest in Service Transition phase of Service Lifecycle module are the ideal participants for this course.
- For writing the ITIL® Service Transition Certification exam the candidate must have 2 to 4 years of working experience and hold ITIL® v3 Foundation level certificate.
What I Will Get?
- 24/7 e-Learning Access
- Assessments and Mock Tests.
- Multiple Training Delivery Models.
- Study Notes, Download the ebook to aid your preparation.
- Advance Analytical Reports.
- Change management.
- Configuration management.
- Release management.
- Knowledge management.
- Service evaluation and quality assurance.
- Service validation and testing.
Prerequisites
- While there is no formal prerequisite for this training, however candidates with a strong interest in Service Transition phase of Service Lifecycle module are the ideal participants for this course.
- For writing the ITIL® Service Transition Certification exam the candidate must have 2 to 4 years of working experience and hold ITIL® v3 Foundation level certificate.
What I Will Get?
- 24/7 e-Learning Access
- Assessments and Mock Tests.
- Multiple Training Delivery Models.
- Study Notes, Download the ebook to aid your preparation.
- Advance Analytical Reports.
Curriculum
Course Curriculum
- Introduction to Service Transition.
- Service transition principles.
- Managing people through service transitions
- Organizing for Service Transition.
- Technology Considerations.
- Implementing and improving service transition.
- Challenges, critical success factors and risks.