Benefit Of Online ITIL Intermediate Service Design Training & Certification

• Understand the purpose, objective, scope of service design.
• Determine how it adds value to the business.
• Design and utilize service portfolio to provide enhanced services meeting the customer’s needs.
• Design different service design models focusing on the technical architecture, functionality, managerial perspective, and usability.
• Organize service design roles and responsibilities.
• Implement the different stages of service design and keep on improving the steps involved in executing different activities.

Target Audience

This course is primarily for IT professionals, including the managers, practitioners, Business Analysts, Business Relationship Managers who are involved in the strategy, design, implementation, support of ongoing activities. The professionals involved in the delivery of business IT services and those who interface with information systems and require a deep understanding of Service Design to enhance IT service support are ideal candidates for this training.

Prerequisites

• The candidate must hold ITIL® v3 Foundation Level certificate in IT Service Management.
• Formally, there is no working experience requirement, but a professional with 2 to 4 years of experience can get best out of this.

 

What I Will Get?

• 24/7 e-Learning Access
• 4 Mock Tests,Take the mock tests designed to simulate the real exam. Detailed solutions of the tests & the exam report card would be provided.
• Topic-wise questions,Test yourself after going through each topic in the material. Over 200 questions.
• Study Notes,Download the ebook to aid your preparation.
• Bonus material,Flash cards + Tips/Tricks

Course Curriculum

• Introduction to Service Design
• Service design principles.
• Service Design Processes.
• Service design technology-related activities.
• Organizing for Service Design.
• Technology Considerations
• Implementing and improving service design.
• Challenges, critical success factors and risks